TADWA Privacy Policy

Last updated: 9 December 2025

We respect your privacy and are committed to handling your personal information in a way that’s open, transparent and consistent with the Australian Privacy Principles (APPs). This Privacy Policy explains what information we collect, why we collect it, and how we protect it.

Information We Collect

There are two types of information we collect through our website:

1. Information you choose to provide

If you fill out our enquiry form, we collect:

  • Name
  • Email address
  • Phone number

We only use these details to respond to your enquiry and provide the support or information you’ve asked for.

2. Anonymous website analytics

We use Google Analytics to help us understand how people use our website. This may include information such as:

  • Pages visited and time spent on the site
  • The device or browser type
  • General location (not precise addresses)
  • How you arrived on the website

Google Analytics uses cookies to collect this data. All analytics information is de-identified—we cannot use it to personally identify you.

How We Use Your Information

We use your personal information only for purposes that are directly related to your enquiry, such as:

  • Responding to your message
  • Following up if we need more details
  • Providing customer service
  • We do not sell, rent or share your personal information with anyone outside our company unless required by law.

How We Store and Protect Your Information

We take reasonable steps to keep your personal information secure and to protect it from misuse, loss, unauthorised access or disclosure.
Only staff who need to access your information to do their job can see it.

Analytics data is handled in line with Google’s Privacy and Data Protection policies.

Access, Correction and Your Rights

Under the APPs, you have the right to:

  • Ask for access to the personal information we hold about you
  • Request corrections if your details are inaccurate or outdated
  • Request that your information be deleted if it’s no longer needed
  • You can contact us at any time to make these requests.

Third-Party Services

Our only third-party service is Google Analytics, which collects anonymous usage data to help us improve the website. Google may store data on servers located overseas. You can read more about how Google handles this information in their Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out.