Computer Packages with a Support Agreement
Warranty And Refund Policies
We offer a 12 month warranty on our Computer Packages with a Support Agreement. During the 12 month warranty period, if you have a problem with your computer simply call us on (08) 9379 7400.
Our qualified team will work with you to trouble shoot and find a solution. If we cannot find a solution, you will be issued a Return Authorisation Number to return the item to our workshop in Bassendean, WA.
Our returns policy is ‘Back to Base’ meaning you are responsible for the costs of shipping the defective unit back to our Bassendean or Bunbury office. We can offer a pickup service for an additional fee.
Warranty – Terms and Conditions
Subject to the terms and conditions set out above and below, TADWA agrees to repair or replace at our cost the computer hardware and any accessories supplied with it. If the device purchased by you does not perform in accordance with your purchased specifications during the Warranty period of 12 months from date of pick up or delivery, TADWA reserves the right to replace the device with the same or equivalent product, rather than repair it.
Our repair policy is ‘Back to Base’ meaning you are responsible for the costs of shipping the defective unit back to our Bassendean or Bunbury office. We can offer a pickup service for an additional fee.
General Exclusions and Limitations
To the full extent permitted by WA law, the Warranty will not apply:
- If the device or part has not been installed, operated, maintained or used in accordance with instructions or specifications
- If the applied serial number has been altered or removed from the device
- To damage, malfunction or failure resulting from:
- alterations or additions to the product
- accident, misuse, abuse, fire, or any form of spillage
- mis-adjustment of customer controls
- use on incorrect voltage, power surges and dips or voltage problems
- thunderstorm activity or acts of God
- tampering or unauthorised repairs by any persons
- use of defective or incompatible accessories
- damage caused by a computer virus of any kind
- exposure to abnormally corrosive conditions
- entry by insect, vermin or foreign object in the device
- any damage from any third-party software or hardware not contained in the computer package as originally configured by TADWA and its partners
- Replacement of any lost parts or accessories
TADWA and its partners will not be liable for any loss, damage or alterations to (1) third party hardware or software, or (2) programs, data or information stored on any media or any part of the device or Part, no matter how it occurred or for any loss or damage arising from loss of use, loss of profits or revenue or for any resulting indirect or consequential loss or damage.
The aggregate liability of TADWA and its partners in respect of all claims under the Warranty shall not exceed the original purchase price of the computer package or part or, at our option, the cost of replacing the computer package or part.
TADWA excludes all other warranties, conditions, terms, representations and undertakings, whether expressed or implied.
Important – Please Note
We reserve the right to repair or replace your device with the same model or another model with higher specifications.
If you are supplied with a new device, information and data from your old device will NOT be transferred across.
We do not guarantee your data and strongly recommend you backup your data before returning your device. We take every precaution but do not guarantee your data can be recovered.
Battery Warranty
Battery life naturally diminishes with age and use.
TADWA tests batteries in our refurbished computers to ensure they will provide power for at least 30 minutes of standard use. Customers who require extended battery life should consider purchasing a new battery with their device which is guaranteed for 30 days from date of purchase.
Damage In Transit
Customers must report any physical damage in transit or missing items within 2 days of delivery. Any subsequent reports of damage will be the responsibility of the customer.
Refunds
Customers may cancel their order(s) at any time before their computer package or part is dispatched from our premises.
In the event that an order is cancelled, all payments will be refunded to the customer less an Administration fee of $20.
Major Fault
In the event of a major fault within the warranty period, customers may choose to receive a full refund rather than waiting for their device to be repaired.
A major fault includes:
- A defect that cannot be fixed by our workshop within ten (10) business days (excluding transit time), or
- Equipment that is unsafe.
Once all components are returned, including Microsoft product keys, TADWA will test the computer to confirm there is a fault. If the fault is confirmed then a refund will be issued. If no fault is found or the fault is not covered by TADWA’s warranty, arrangements will be made to return the device to the customer.
It may take up to 10 business days for the refund request to be processed once all items have been received at our main office.
* Note: where items such as the monitor or Microsoft Product Keys are missing, the refund amount may be reduced.
Policy Updates
This Policy may change from time to time and is available on our website.
Warranty and Refunds Policy Complaints and Enquiries
If you have any queries or complaints about our Warranty and Refunds Policy please contact us at enquiries@tadwa.org.au or via phone (08) 9379 7400
